Use of cookies on the customer portal

To improve the customer portal’s functionality and adapt it to your usage habits, and to obtain statistics about user activity, we use cookies on customer portal.

What are cookies and how do they work?

Cookies are small text files that are saved by your computer or mobile device when you visit the customer portal. Next time you visit customer portal, the browser will remember your activities and will do some of them in your place.

What cookies are used?

1.Required cookies:

The required cookies ensure the basic functionality of the customer portal, such as customer portal navigation, secure management and the availability of functionalities. The customer portal cannot function properly and fully without these cookies.

Name Category Description

Date

of expiry

CookieControl Civic cookie control Retains user’s cookie acceptance status 1 month
PROD_ST_SESSION e-st.lv Saves the user session in all customer portal requests until the end of the session


2. Statistical cookies:

Statistical cookies ensure customer portal analytics and help to improve its quality, user experience and contribute to the growth of our services and support. Please be informed that the obtained statistics are available and used in an aggregated way, no visitors are directly identified.

Name Category Description

Date

of expiry

_ga Google Analytics Records a unique ID that is used to compile statistical data on how a user uses the customer portal. The cookie stores information anonymously and assigns a randomly generated number to identify unique visitors. 2 years
_gid Google Analytics The cookie is used to store information about how visitors use the customer portal and helps to create an analytical report on how the customer portal works. The data collected, including the number of visitors, where they come from and previously visited websites are created anonymously. 1 day
_gat Google Analytics The cookie is designed to reduce the level of request and to limit the collection of data on customer portal with a large number of visitors. 1 minute



3. Third party cookies (if you visit the section “Customer portal guide”):

When you visit the section “Customer portal guide” (where Youtube video manuals are available), Google registers the unique ID used for user identification to remember visitor’s settings, for example, preferred language.

Name Category Description

Date

of expiry

NID youtube.com Register the unique ID used for user identification to remember visitor’s settings, for example, preferred language. 1 year

 



4. Cookies for settings:

Settings cookies allow the website to remember information that changes the behavior or appearance of the website, such as applying your preferred language or determining the region in which you are located.

Name Category Description

Date

of expiry

.gstatic.com Google Google uses this cookie to download static content (JavaScript code, images and CSS). As a result, reducing bandwidth usage and increasing network performance for end users. until the end of session

 

How to manage saving of cookies?

If you want to manage saving of cookies, you can do so using the Civic cookie control tool by pressing the ‘Cookies’ link at the bottom left corner of the customer portal. By default all cookies except for Required and Third party (if you visit the section “Customer portal guide”) are disabled. If you want to help us to improve the customer portal, you can enable additional cookies.

Processing of personal data

The processing of personal data using cookies is carried out in accordance with the ‘Principles of customer data processing of Sadales tīkls’.

Policy changes

Sadales tīkls AS reserves the right to change the ‘Use of cookies on the customer portal’ at any time. All changes will be published in ‘Use of cookies on the customer portal’ .